People in the US Amazed by Calling 1-800-ChatGPT: Here’s Why

New York– Something remarkable is happening in the United States, as people dialing the toll-free number 1-800-242-8478 are left surprised. This isn't just any helpline—it’s OpenAI’s latest innovation, 1-800-ChatGPT.

Last week, a journalist in New York tested the service. After an initial disclaimer, the call connected to a cheerful voice that could discuss anything from recipes to history. The twist? The helpful "person" on the line is actually an AI chatbot, designed to sound like a friendly human.

A Game-Changer in AI Accessibility

Ten days ago, OpenAI introduced this voice-based service for those without the ChatGPT app or internet access. With just a phone call, users can access ChatGPT for answers to various questions.

The service is free for up to 15 minutes per number, per month, and is currently available only in the US. For users worldwide, OpenAI has launched a text-based ChatGPT service on WhatsApp using the same number.

OpenAI’s Chief Product Officer Kevin Weil explained that this project was developed quickly to make AI accessible to more people, even those without high-speed internet.

Concerns Over Privacy

While the service is innovative, it raises questions. Many users have expressed concerns, such as:

• Will calls be recorded?
• Can my voice be used to train AI or be replicated?
• Could this technology manipulate emotions or lead to unhealthy attachments?

OpenAI addresses these concerns in its privacy policy. Before using the service, users must agree to OpenAI’s Terms of Use and privacy guidelines. A disclaimer also informs callers that OpenAI may review data for safety purposes.

OpenAI's Transition to For-Profit

In related news, OpenAI announced plans to restructure as a for-profit Public Benefit Corporation (PBC). This move would allow the company to raise more capital while balancing public and shareholder interests.

However, the transition has drawn criticism, with Elon Musk reportedly seeking to block the change in court.